June 1, 2007
Well, here's what happened. I took the car to a local shop and they said its not the tires..... they test drove and ran the car at 40+ MPH in the air and the noise was still present. They suggested a wheel bearing problem. I took the car to Nissan and 4 days later (yes, 4 days... they broke the ABS sensor & had to wait for parts delivery) they had the right-side bearing replaced..... informing me that the problem was fixed. After a 5 minute test drive, the noise was still there, so I took the car back to the local shop and let them diagnose again. They said, its either the "left-side" bearing or transmission. So...... I let them replace the left-side bearing for $250. They had it fixed in less than 4 hours and the problem is solved. The noise is completely gone.
I followed up with Nissan in the form of a very long letter describing the ineptness of their service department's ability to diagnose/ fix what I consider a "simple" mechanical problem. It seems to me a 12 year old could have told them to lift the car, run it at 40mph and look for the noise. But......... they never did that. .....nor did they swap out the 16-inch wheels just to prove the tires were not the problem. My car was in their shop for 7 days with this problem....and not fixed...... and the local shop had it diagnosed and fixed in one day. Although the car seems pretty solid & reliable, the chances of me buying another Nissan, (considering the weakness of their service department) is not very likely.
At least..... and I mean the VERY least....... Nissan detailed my car for me twice last month while in their service.